Bishop's Stortford Taxi FAQs
How can I book a taxi or chauffeur service?
You can book our service through our website for the best fares 24/7. Pre-booking is recommended for all airport and business transfers to ensure availability and timely service.
Can I make a reservation in advance? Yes, we encourage advance bookings, especially for airport transfers, corporate events, and special occasions. This helps us provide a reliable and punctual service.
What areas do you cover? We primarily serve Bishops Stortford and the surrounding areas, including Stansted, Takeley, Elsenham, Little Hallingbury, and Stansted Mountfitchet. We also cover major airports like Stansted, Heathrow, Gatwick, Luton, and London City.
Do you offer 24/7 service? Yes, our taxi and private chauffeur services are available 24/7 pre-booked. Our customer support team is always ready to assist with bookings and inquiries at any time of the day or night.
How do I get a fare estimate? You can get an instant fare estimate using our online booking system aove. Just enter your pick-up and drop-off locations to get an instant quote in seconds.
Services and Special Requests
What types of vehicles do you offer? We offer a variety of vehicles to suit your needs, including standard saloons, executive cars, MPVs, and 8-seater vans. All our vehicles are licensed, well-maintained and equipped with modern amenities.
Do you provide child seats? Yes, we can provide child booster seats upon request. Please mention this requirement when booking to ensure availability and proper installation.
Can I request a female driver? Yes, we have female drivers available upon request. Please specify your preference when making your booking.
Do you offer corporate accounts? Yes, we offer corporate accounts for businesses (subject to status), providing a convenient and efficient way to manage your transportation needs. Contact us for more details on setting up a corporate account.
Do you have a meet and greet service at the airport? Yes, we offer range of meet and greet options. Our full meet and greet option ensures that a driver will meet you at the arrivals hall with a name board, assist with your luggage, and escort you to your vehicle.
Safety and Payment
Are your drivers licensed and insured? Yes, all our drivers are fully licensed, insured, and have undergone thorough background checks. They are also trained in customer service and safety protocols.
What COVID-19 safety measures do you have in place? We adhere to all government guidelines regarding COVID-19. This includes regular sanitization of vehicles, drivers wearing masks, and availability of hand sanitizers for passengers (upon request).
Can I pay by card? Yes, we accept all major credit and debit cards. Contactless payment options may also be available for customers in the vehicle too (pleas check when booking).
Is there a cancellation fee? Our cancellation policy varies depending on the timing of the cancellation. Please refer to our full terms and conditions for detailed information on cancellation fees.
What if my flight is delayed? We monitor flight arrivals to accommodate any delays. There are no additional charges for flight delays up to one hour, as long as we have the correct flight information.
General Information
Can you provide transportation for special events? Yes, we offer tailored transportation services for weddings, corporate events, and other special occasions. Contact us to discuss your specific requirements.
How can I provide feedback about your service? We value customer feedback and encourage you to share your experience with us through our website, or by contacting our customer service team directly.
Do you offer discounts for frequent travellers? We offer loyalty programs and discounts for frequent travellers and corporate accounts. Contact us to learn more about our special offers and discounts.
What happens if I leave something in the vehicle? If you leave an item in one of our vehicles, please email our customer service team immediately. We will do our best to locate and return your item as soon as possible.
